g999 Privacy Policy

g999 is Bangladesh's premier online casino and sports betting platform, accessible at g999.cam. We are committed to protecting the privacy and personal data of every player who uses our platform. This Privacy Policy has been drafted to give you clear, honest, and complete information about our data practices.

This policy applies to all personal data collected through the g999 website, mobile-optimised site, support channels, and any other touchpoint through which you interact with g999. It applies to all players in Bangladesh — including those based in Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, Mymensingh, Cox's Bazar, and surrounding areas.

g999 acts as the data controller for the personal data described in this policy. This means we are responsible for determining the purposes and means of processing your personal data, and for ensuring it is handled appropriately, securely, and in accordance with this Privacy Policy.

This Privacy Policy should be read alongside our Terms & Conditions and our Responsible Gaming policy, both of which form part of your agreement with g999.

g999 collects several categories of personal data in order to operate the platform, verify player identities, process financial transactions, and comply with our legal obligations. The categories are described below:

g999 does not collect sensitive categories of personal data such as racial or ethnic origin, political opinions, religious beliefs, biometric data (beyond identity document photos for KYC), or health data, unless specifically required by a regulatory obligation.

g999 collects personal data through the following channels and mechanisms:

• Account Registration: When you create a g999 account, you provide your name, date of birth, email address, and mobile number directly.
• KYC Verification: When you submit identity documents to complete account verification before your first withdrawal, we collect and store those documents securely.
• Deposits and Withdrawals: When you transact via bKash, Nagad, Rocket, Upay, or bank transfer, partial payment identifiers and transaction records are recorded automatically.
• Platform Usage: As you browse g999, place bets, play casino games, and navigate the site, technical and usage data is collected automatically through server logs, session tracking, and analytics tools.
• Cookies and Similar Technologies: As described in Section 8, g999 uses cookies and local storage to maintain your session, remember preferences, and collect anonymised analytics data.
• Support Interactions: When you contact g999 support via live chat or email, the content of those communications is recorded for quality assurance and compliance purposes.
• Promotional Participation: If you opt in to promotions or marketing communications, additional preference data may be recorded to personalise offers relevant to your activity.

g999 uses your personal data for the following purposes. We only use data for purposes that are compatible with why it was originally collected:

• Account Administration: To create, maintain, and manage your g999 account, including processing login sessions and enforcing account security.
• Identity and Age Verification: To confirm that you are who you say you are and that you meet the minimum age requirement of 18 years before allowing access to real-money services.
• Transaction Processing: To process your deposits and withdrawals via bKash, Nagad, Rocket, Upay, bank transfer, Visa, and Mastercard, and to maintain accurate financial records.
• Fraud Prevention and Security: To detect, investigate, and prevent fraudulent transactions, money laundering, account takeovers, and other illegal activity on the platform.
• Responsible Gaming: To monitor betting patterns and identify signs of problem gambling, enabling our team to intervene with support resources where appropriate.
• Legal and Regulatory Compliance: To fulfil our obligations under applicable anti-money laundering standards, KYC requirements, and any other applicable legal obligations, including responding to lawful requests from authorities.
• Customer Support: To investigate and resolve your queries, complaints, and disputes efficiently and accurately.
• Platform Improvement: To analyse aggregated and anonymised usage data that helps us improve the design, performance, and content of the g999 platform.
• Marketing Communications: Where you have explicitly opted in, to send you personalised promotional offers, bonus notifications, and news about g999 events relevant to your interests. You may opt out at any time by contacting support.

g999 does not use your personal data for automated decision-making or profiling that produces legal or similarly significant effects without your knowledge, except where such processing is required for fraud prevention or legal compliance.

g999 processes your personal data under one or more of the following legal bases, depending on the specific processing activity:

• Contractual Necessity: Processing required to perform our contract with you — i.e., to operate your account, process transactions, and deliver the services you registered for.
• Legal Obligation: Processing required to comply with applicable legal and regulatory obligations, including KYC, AML, and record-keeping requirements.
• Legitimate Interests: Processing necessary for our legitimate interests in operating a secure, fraud-free, and commercially viable platform — provided those interests are not overridden by your rights and interests. This includes fraud detection, platform analytics, and responsible gaming monitoring.
• Consent: Processing for purposes you have explicitly opted in to, such as receiving marketing communications. You may withdraw consent at any time by contacting [email protected].

g999 does not sell, rent, or trade your personal data to any third party. We share your data only in the following circumstances and only with parties who are bound by appropriate confidentiality and data protection obligations:

• Payment Processors: We share transaction data with payment service providers (including bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, BRAC Bank, Islami Bank, Sonali Bank, Visa, and Mastercard) strictly for the purpose of processing your deposits and withdrawals.
• Identity Verification Providers: Where we use third-party KYC services to assist with identity document verification, we share the minimum necessary data under a secure, contractually bound arrangement.
• Technology and Hosting Partners: g999 uses third-party infrastructure, cloud hosting, and software providers to operate the platform. These providers access data only as necessary to provide their services and are contractually prohibited from using it for any other purpose.
• Game Studios: Licensed game providers — including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi — may process session data as needed to deliver their games. They operate under their own privacy frameworks and are independently certified by gaming regulators.
• Legal and Regulatory Authorities: g999 may disclose personal data to law enforcement agencies, financial intelligence units, or other governmental bodies where required to do so by law, court order, or in response to a lawful regulatory request.
• Business Transfers: In the event of a merger, acquisition, or sale of all or part of g999's business, your personal data may be transferred to the acquiring entity as part of the transaction. You will be notified of any such transfer and any material changes to data handling practices that result from it.

All third parties with whom g999 shares data are required to implement appropriate technical and organisational security measures to protect your information.

g999 retains your personal data only for as long as necessary to fulfil the purposes for which it was collected, including to satisfy any legal, regulatory, accounting, or reporting obligations.

• Active Accounts: Personal data associated with an active g999 account is retained for the duration of the account's existence plus a minimum period after closure to comply with record-keeping obligations.
• Financial Records: Transaction records, deposit and withdrawal histories, and related financial data are retained for a minimum of five (5) years following the relevant transaction date, in line with standard AML record-keeping requirements.
• KYC Documents: Identity verification documents are retained for a minimum of five (5) years following the closure or last activity of the associated account.
• Support Records: Customer support correspondence is retained for a minimum of two (2) years following the date of the interaction, or longer where the matter relates to an unresolved dispute or legal proceeding.
• Marketing Preferences: If you unsubscribe from marketing communications, your opt-out preference is retained indefinitely to prevent future re-subscription without your consent.
• Technical and Usage Logs: Server logs and anonymised analytics data are typically retained for up to twelve (12) months, after which they are either deleted or fully anonymised.

When personal data is no longer required, g999 will delete or anonymise it securely. Where deletion is not immediately possible (e.g., data stored in backup systems), the data will be isolated from further processing until deletion is feasible.

g999 uses cookies and similar technologies (such as local storage and session tokens) to operate the platform effectively and to understand how players use the site. The following types of cookies are used:

g999 does not use third-party advertising cookies, cross-site tracking pixels, or cookies that share your data with external ad networks. You may manage or disable non-essential cookies through your browser settings. Note that disabling essential cookies will impair your ability to use the g999 platform.

You have the following rights in relation to the personal data g999 holds about you. To exercise any of these rights, please contact our support team at [email protected] with your registered account details and a description of your request:

• Right of Access: You may request a copy of the personal data g999 holds about you, along with information about how it is used and where it came from.
• Right to Rectification: If any personal data we hold about you is inaccurate or incomplete, you have the right to request that it be corrected or updated.
• Right to Erasure: In certain circumstances, you may request the deletion of your personal data — for example, where the data is no longer necessary for the purposes it was collected. Note that this right may be limited where we are required to retain data by law (e.g., AML record-keeping).
• Right to Restriction of Processing: You may request that g999 restrict processing of your data in certain situations, such as while a rectification request is being assessed.
• Right to Data Portability: Where processing is based on your consent or on a contract, you may request a copy of your personal data in a structured, machine-readable format.
• Right to Object: You may object to processing based on legitimate interests, including profiling, where your particular situation justifies it. You may also object to direct marketing at any time without giving a reason.
• Right to Withdraw Consent: Where processing is based on your consent, you may withdraw it at any time without affecting any processing that took place before withdrawal.

g999 takes the security of your personal data seriously and has implemented a range of technical and organisational measures to protect it against unauthorised access, disclosure, alteration, or destruction. These measures include:

• 256-bit SSL/TLS Encryption: All data transmitted between your device and the g999 platform is encrypted in transit using industry-standard SSL/TLS protocols.
• Encrypted Data Storage: Sensitive data at rest — including KYC documents, partial payment identifiers, and account credentials — is stored using strong encryption algorithms.
• Access Controls: Access to personal data within g999's systems is restricted to authorised personnel who have a legitimate operational need. Access is governed by role-based permissions and audit logging.
• Secure Password Handling: Account passwords are never stored in plain text. They are processed using secure hashing algorithms with individual salts.
• Fraud Detection Systems: g999 operates automated fraud detection tools that monitor transactions and login activity for anomalies in real time.
• Regular Security Reviews: g999 conducts periodic reviews of its data security practices to identify and address potential vulnerabilities.

While g999 employs commercially reasonable security measures, no online platform can guarantee absolute security. In the event of a data breach that is likely to result in a risk to your rights and freedoms, g999 will notify affected players without undue delay in accordance with applicable obligations.

The g999 platform is strictly intended for adults aged 18 and above. g999 does not knowingly collect personal data from anyone under the age of 18. If you are under 18, you are not permitted to register an account or use any service on g999.cam.

If g999 discovers that personal data has been collected from a person under the age of 18 — whether through a misrepresented date of birth during registration or any other means — we will immediately suspend the associated account, void any transactions, and delete the personal data of the underage individual from our systems.

Parents and guardians who believe that a minor in their care may have registered on g999 should contact our support team immediately at [email protected]. g999 will act on such reports promptly.

We also encourage parents and guardians to make use of parental control software to prevent minors from accessing online gambling sites. g999 supports third-party tools that can be configured to block access to gambling platforms at the device or network level.

The g999 platform may reference third-party game providers — including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi — whose software is integrated into the g999 casino. While g999 selects only reputable, certified providers, these studios operate their own platforms and maintain their own privacy policies that are separate from this document.

g999 is not responsible for the privacy practices of third-party game studios, payment providers, or any other external entities that may be referenced on this platform. We encourage you to review the privacy policies of any third-party service you interact with.

g999 does not include outbound links to external websites for commercial or advertising purposes. All links on the g999 platform lead to internal pages within the g999.cam domain.

g999 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, legal obligations, or platform features. When material changes are made, the effective date at the top of this document will be updated, and — where the changes are significant — registered players will be notified via their registered email address or through an on-platform notification.

We encourage you to review this Privacy Policy periodically. Your continued use of the g999 platform following the publication of any revised Privacy Policy constitutes your acceptance of the updated terms. If you do not agree with the changes, you may request closure of your account by contacting support.

If you have any questions, concerns, or requests regarding this Privacy Policy or the way g999 handles your personal data, please contact our Data & Privacy Support team using the details below:

• Email: [email protected] (plain text — not a clickable link)
• Live Chat: Available 24/7 via the g999.cam platform
• Support Hours: Around the clock, Bangladesh Standard Time (UTC+6)

When submitting a privacy-related request, please include your registered username, the email address associated with your account, and a clear description of your request or concern. This will help us locate your records and respond to you as efficiently as possible.

g999 aims to resolve all privacy queries within 30 days. For requests that are complex or require additional verification, we may need up to 60 days, and we will inform you if this is the case.